HUMAN RESOURCE MANAGER- ZAMBIA

Role Summery Tabono Consult, on behalf of our client, is seeking an experienced and hands - on HR Manager to lead the human resources function for their operations in Kitwe, Copperbelt. The successful candidate will have practical HR management experience in logistics, transportation, fleet, or a similar operational environment, with the ability to manage employee relations, recruitment, disciplinary matters, and HR operations. Key Responsibilities HR Management & Strategy • Develop and implement HR policies, procedures, and practices aligned with business objectives and Zambian employment legislation. • Provide professional HR advice and guidance to management on employee-related matters. • Support workforce planning, organisational development, succession planning, and employee engagement. • Maintain accurate and confidential employee records and HR documentation. • Prepare and provide regular HR reports, workforce statistics, and management updates. Employee Relations & Disciplinary Management • Manage employee relations matters fairly, consistently, and in accordance with company policy and Zambian labour law. • Lead disciplinary and grievance processes, including investigations, hearings, documentation, and appropriate follow-up actions. • Advise management and supervisors on performance, misconduct, absenteeism, workplace conflicts, and other employee matters. • Handle employee complaints and disputes and work towards timely and practical resolutions. • Maintain appropriate documentation and ensure procedural fairness throughout employee relations processes. Labour Law & Regulatory Compliance • Ensure compliance with applicable Zambian labour and employment legislation. • Keep management informed of relevant changes in employment legislation and HR requirements. • Liaise with relevant government and regulatory bodies, including the Labour Office, NAPSA and NHIMA, as required. • Maintain HR practices and records that are compliant and audit-ready. • Support the organisation in managing labour-related disputes and regulatory matters. Operational & Blue-Collar Workforce Management • Provide HR support to a workforce comprising drivers, operational, technical, and other blue-collar employees. • Work closely with operational managers and supervisors to address workforce issues and maintain employee discipline and productivity. • Support attendance, leave, overtime, shift, and workforce management processes. • Develop practical HR solutions suited to a fast-paced operational environment. • Promote a positive workplace culture while maintaining appropriate standards of conduct and accountability. Recruitment & Onboarding • Manage end-to-end recruitment processes, from workforce requisitions through to onboarding. • Develop appropriate sourcing and selection strategies for operational and professional positions. • Conduct interviews and support hiring managers with candidate assessment and selection. • Ensure appropriate background checks, reference checks, and verification processes are completed. • Coordinate employee onboarding, induction, probation, and documentation. Performance Management • Implement and coordinate effective performance management processes. • Support managers in setting performance expectations and addressing underperformance. • Monitor probationary periods and ensure timely performance reviews. • Identify employee development and training needs and coordinate appropriate interventions. Employee Benefits & HR Administration • Oversee HR administration, including employee records, contracts, leave, attendance, and personnel documentation. • Coordinate with relevant internal teams on payroll-related HR inputs and employee changes. • Support the administration of statutory employee benefits and deductions. • Ensure HR documentation is accurate, complete, confidential, and properly maintained. Trade Union & Stakeholder Relations • Where applicable, manage relationships and engagement with recognised trade unions and employee representatives. • Participate in collective discussions and negotiations as required. • Maintain constructive relationships with employees, management, regulators, and external HR stakeholders. Required Qualifications & Experience The ideal candidate must meet the following requirements: • Approximately 35 years of age, with sufficient professional maturity and experience to operate independently in a management role. • Bachelor’s degree in Human Resources Management, Business Administration, Industrial Relations, or a related field. • Professional HR qualification or membership with a recognised HR professional body is an advantage. • A minimum of 5 years’ HR experience within the logistics, transportation, fleet management, or a closely related operational industry. • Demonstrated continuous HR career experience since graduation, preferably with progressive responsibility. • Strong practical experience in employee relations, disciplinary procedures, grievance handling, and Zambian labour law. • Previous experience managing drivers, blue-collar employees, or a predominantly operational workforce. • Previous experience in an HR supervisory or managerial position. • Strong written and spoken English. • Demonstrated ability to work permanently from Kitwe/Copperbelt, Zambia. Preferred Experience • Experience working with trade unions and employee representatives. • Experience managing a workforce of 100 or more employees. • Experience engaging with the Labour Office, ZIHRM, NAPSA, and NHIMA. • Strong recruitment, employee screening, reference checking, and background-verification experience. • Experience within transport, logistics, mining support services, fleet operations, warehousing, distribution, or another highly operational environment. Key Competencies • Strong knowledge of Zambian labour laws and HR practices. • Excellent employee relations, disciplinary, and conflict-resolution skills. • Strong communication, organisational, and administrative skills. • Integrity, professionalism, sound judgement, and the ability to work in a fast-paced operational environment. Application How to Apply Interested candidates who meet the requirements are invited to submit their CV only to info@tabono.co.zm or https://tabono.co.zm/ Under careers. Please clearly state the position you are applying for in the email subject line. Only shortlisted candidates will be contacted. Deadline: 15th Septemer 2026.