NOC REPRESENTATIVE - DSM

Key Responsibilities • NOC Representative at Client premises • Industry best support for the NOC team - Trainings, On Call support, SW support etc. • Monitor client’s solutions and ensure all connected equipment and systems are running optimally • Create and escalate fault tickets to applicable vendors and follow up for timely closure Certification • Certify project related Works. Technical Support • Follow up on access and change requests in coordination with Client and NOC teams respectively • Second level Tech support to checkout teams • Second level checkouts on all works wherever RMS teams visit, verification of such alarm test reports • Carryout system audits e.g., SW applications including but not limited to; NOC, Dashboards. These will be done weekly Reporting • Daily management reports on NOC activities and operations KPIs, weekly account performance reports, monthly Required Qualifications • A University Degree in Computer Science/ Electrical Engineering/ Telecommunications Engineering • Ability to identify and analyze engineering data of significant depth and complexity. • Proficiency in MS Office • Strong written and oral communication skills including the ability to present ideas and suggestions clearly and effectively • Shows pride in work and in achievements