Customer Support Agent

WE ARE RECRUITING & FINTECH Let's grow together, become our CUSTOMER SUPPORT AGENT (Woman or Man) Diploma or Bachelor's 1 to 3 years’ experience in of degree in Business | hands on experience in by) Location: Dar es Saalam, fei ; 7 Proven experience in i Administration, Marketing, P “ (EYEE Es oe customer service, telesales, Communications, or a Falatad field: or call center environments Your Profile • Strong customer service and communication skills, with the ability to understand customer needs and provide timely, professional, and effective solutions. • Previous experience in customer support, call center operations, retail, FMCG, or a similar customer-facing environment. • Good understanding of FMCG products, customer purchasing behavior, order processing, and sales operations. • Strong problem-solving skills, with the ability to handle customer complaints, inquiries, and escalations calmly and professionally. • Ability to manage multiple customer requests and prioritize tasks while maintaining a high level of service. • Good computer literacy and proficiency in customer support systems, CRM platforms, Microsoft Office, and other relevant digital tools. • Strong attention to detail when capturing customer information, processing orders, updating records, and following up on customer requests. • Ability to coordinate effectively with Sales, Warehouse, Logistics, Finance, and other internal teams to resolve customer issues. • Proactive and customer-focused mindset, with the ability to identify recurring customer issues and recommend improvements. to the customer experience. • Ability to work under pressure and meet customer service targets and response-time expectations. • Strong teamwork and interpersonal skills, with a positive and professional attitude. • Fluency in English, proficiency in Swahili is an added advantage. Your challenges • Respond to customer inquiries through phone calls, WhatsApp, email, and other available communication channels in a timely and professional manner. • Handle customer orders, requests, complaints, and queries, ensuring they are properly recorded and followed through to resolution. • Provide customers with accurate information regarding product availability, pricing, orders, deliveries, promotions, and other relevant services. • Coordinate with Sales, Warehouse, and Logistics teams to ensure customer orders are processed and delivered accurately and on time. • Monitor and follow up on pending customer issues, ensuring timely resolution and keeping customers informed throughout the process. • Handle customer complaints professionally, investigate the root cause, and provide appropriate solutions or escalate issues where necessary. • Maintain accurate and up-to-date customer records, interactions, complaints, and resolutions in the relevant systems. • Follow established customer service procedures, company policies, and service standards when handling customer requests. If this description fits you, grow with us. Full advert (image): https://axian-group.csod.com/clientimg/axian-group/jobAdUploads/DIGITAL%20RETAIL_TZ/Customer%20Support%20Agent%20_page-0001.jpg