Network Operations Specialist

NEW | Fibe Let's grow together, become our Network Operations Specialist Bachelor's degree in Telecommunications, Information Technology or a related field D+ 2-4 years' experience in NOC monitoring or network operations. • Valid driver's/rider's license where regional travel is required CORE RESPONSIBILITIES • Monitor core network and IT systems dashboards for alarms and performance anomalies, acknowledging ‘and acting on alarms within defined response times. • Logand categorize every alarm and event, and report capacity or performance trends to the Manager - Network Ops. • Perform service activation tasks according to provisioning requests and approved HLD/LLD designs, within agreed TATS, • Test and verify activated services with the customer or field team before handover, and update activation records. • Carry out network troubleshooting and service restoration using defined procedures and runbooks. • Handle technical escalations for network-related tickets from Customer Care and other teams, • Respond to and triage incidents; escalate to the Core Network Specialist / Manager - Network Ops with ‘complete diagnostic information when needed. • Keep Customer Care and affected stakeholders updated on incident status until full restoration • Ensure network security controls (device access, configuration backups, and hardening standards) and ‘compliance with applicable regulatory and licensing obligations. • Maintain system configuration, customer service records, and audit reporting in compliance with revenue assurance requirements; close audit findings ‘within agreed timelines • Contribute to daily and weekly performance reporting on network ops with timely escalation where necessary. COMPETENCES • Alert, detail-oriented NOC operator. • Reliable shift worker (24/7 NOC coverage as required). We are committed to equal employm nployment port indiv Only shortlisted applicants will be contacte unbiased treatment of Full advert (image): https://axian-group.csod.com/clientimg/axian-group/jobAdUploads/TIGO%20TZ/Advt_Network%20Operation%20Specialist.png