Field Operations Technician - Region

NEW | Fibe Let's grow together, become our Field Operations Technician - Region • secre sea Fro - 13 years experience in telecom field maintenance, Information Technology ora related field =" ctattation, or a related technical trade. • Valid driver's/rider's license where regional travel is required CORE RESPONSIBILITIES • Execute preventive maintenance rounds on regional OSP and wireless infrastructure according to schedule. • Diagnose and repair reactive faults within target oa response and repair times and confirm service restoration with the Network Operations Centre (woo). • Escalate faults beyond individual capability, or requiring specialist/contractor support, promptly. • Support subscriber installation and ‘support/maintenance work in the region as directed by the Technical Ops Manager. • Escalate any potential breaches to SLA and Mean ‘Time to Resolve (MTTR) that will affect customer experience. • Adhere to quality of work, quality control and standards to ensure delivery of exceptional customer experience. • Manage contractors operating in the region and hold ‘them accountable to SLA and quality. • Manage regional operational cost reduction through effective material consumption, work order review and reconciliation with contractors • Maintain, and track field ops inventory management ‘and control for the region. • Always follow HSE procedures, including for roadside and travel work, and participate in the regional on- call rota. COMPETENCES • Self-reliant field technician, comfortable working with limited direct supervision in a regional setting. • Reliable and safety-conscious; willing to travel within the region and join the on-call rota. • Good communicator with the NOC, contractors, and local communities. unbiased treatment ofall indiv mployment shortlisted applicants will b Full advert (image): https://axian-group.csod.com/clientimg/axian-group/jobAdUploads/TIGO%20TZ/Adv_Field%20Opps%20Technician.png